Course Information
Crew Resource Management Online Course for Cabin Crewmember starts with an Introduction and a Brief History of CRM explaining mishaps, CRM versions, goal of CRM, Swiss Cheese Model & Threat and Error Management. The course then focuses on Four Critical Areas: Technical Proficiency, Situation Awareness, Communications and Teamwork. The course is finalized with a CRM Video Exercise. A short summary is presented for you at the end of the course.
Content of the Course
| Slide | 107 | Duration | 01:05:40 | Exam | No |
|---|
- COURSE START
- INTRODUCTION / GENERAL
- BRIEF HISTORY OF CRM MISHAPS
- CRM VERSIONS
- GOAL OF CRM
- HUMAN FACTOR- PERFORMANCE AND LIMITATIONS
- SHELL MODEL
- Liveware-Liveware Interactions
- Liveware-Hardware Interactions
- Liveware-Software Interactions
- Liveware-Environment Interactions
- VIGILANCE
- FATIGUE
- THREAT AND ERROR MANAGEMENT (TEM)
- SWISS CHEESE MODEL
- Situation Awareness /Knowledge And Application
- Stress and Stress Management
- PASSENGER STRESS
- Managing Passenger Conflict (ICAO Human Factors In Cabin Safety Digest No.15)
- EFFECTIVE COMMUNICATION AND COORDINATION
- TEAMWORK AND SYNERGY
- DECISION MAKING
- LEADERSHIP AND FOLLOWERSHIP
- WORKLOAD AND TIME MANAGEMENT (CAP 737)
- CONFLICT MANAGEMENT
- ASSERTIVENESS
- RESILIENCE DEVELOPMENT
- PERSONALITY AWARENESS (CAP 737)
- SELF ASSESMENT AND SELF CRITICISM
- CULTURAL DIVERSITY (ICAO HUMAN FACTORS IN CABIN SAFETY DIGEST NO.15)
- COMPANY CULTURE AND SOP
- CRM VIDEO EXERCISE
- SUMMARY
- COURSE END
